Guts is a new online casino, which will impress you from the first moment. We’re talking about an excellent job done by a former Nordicbet casino manager, Ben Clemes. Ben is always active and helpful in various casino forums, in order to help players for any issues may arise. His new project, Guts.com consists of a group of highly qualified iGaming professionals who are there to provide a high quality online gaming experience.
Guts casino is powered with games from Microgaming, NetEnt, IGT and Betsoft, all of them under an easy to navigate console, through one-wallet system. With this way, you can play the latest games of each software platform through one casino account.
Guts.com Sports book was launched on 25 March 2014 following two years of operation as an online casino. Guts.com sportsbook and casino software is provided by EveryMatrix (OddsMatrix). Presently, EveryMatrix holds players deposits and performs processing. Guts.com claims to be in the process of changing this and intends to transact with players in-house in October. During SBR’s review of Guts.com, SBR questioned Guts.com on their association with Every Matrix. SBR has reported in the past that betting sites under the EveryMatrix label such as Mobibet Sports book (SBR rating D-) have taken aggressive stances on sportsbook complaints where it was SBR’s opinion that players were dealt with unfairly. In these cases risk management and player decisions were made by EveryMatrix. Guts.com has stated that risk management and actioning of player accounts are done internally and is open to receiving sportsbook complaints through SBR.
In addition to a substantial welcome package, weekly promotions, free spins and a loyalty scheme provide additional incentives to players at Guts Casino.
Guts offers a solid welcome package for new players: 100 percent up to £100 and 25 free spins on Starburst (which are exactly that – no wagering requirements). A 35x play-through in 30 days on the first deposit bonus is reasonable and punters have the option to opt out of bonuses at any time. Normal funds and bonus funds are kept separate, which protects your bankroll if you fail to fulfil the wagering requirements. You can also grab bonuses on your next three deposits, making a complete total of £300 and 100 free spins on Starburst available.
Banking options and support
The deposit and withdrawal methods at Guts are more than adequate, with most popular options including e-wallets and credit or debit cards covered (see full list in the right column). Once the casino has verified your identity the casino promises to process withdrawals to e-wallets like Skrill or Neteller within two hours. Withdrawals at Guts Casino do live up to the hype and they are that fast, but you end up paying a small fee of around €2 for each withdrawal request. For me that is a small price to pay for such speed.
Support at Guts Casino is provided via live chat that is genuinely available 24 hours per day, 7 days per week. There is no phone number published on the site but you can fill out a form with your phone number and support will call you, which saves you money on your phone bill. If you prefer to use email support, you can expect an answer within a few hours. I tested the live chat support when compiling this review and had a support rep addressing my question within a minute. Overall I was as impressed with the support at Guts as I was by the quick withdrawals.
Security and fairness
All of your interaction with the Guts Casino is secured using a standard SSL connection, which means that all of your logins, game play and financial transactions are encrypted for your protection. Guts does not publish any audited payout statistics for its operations. As usual for the Net Entertainment games, you can view the theoretical RTP numbers in the game help files. However this information is not available for the Microgaming games as well as games from several other providers. With that said, all the games at Guts Casino are supplied by reputable software providers that have given us no reason to doubt their fairness in the past.
Guts has a favourable bonus policy for its customers. The main benefit of these bonuses is the ability for you to forfeit the bonus and withdraw early without having to complete a huge wagering requirement if you have a big win while wagering your cash deposit first. The casino also offers a load of promotions that give players free spins. But unlike the majority of casinos we see these days, the “free spins” really are free and all winnings from these spins may be immediately cashed out without any kind of wagering requirement. I have found that since joining I have regularly received an email with free spins without wagering requirements every week.