It is important for any startup to understand that there are many steps you need to take before including getting a job in customer service. There are many reputation management agencies that haven’t understood that customer service is important since being able to properly serve your customers and understand their point of view is important. You need to be able to establish proper relationship management with your customers if you want your startup to succeed.
When it comes to any product or service, you will be dealing with customers and their complaints as well. According to Chris Van Dusen, the CEO of Parcon Media, if you get a job in customer service or in sales before opening your own startup you’ll be able to know how to properly resolve a conflict or any issues regarding the customer. It is important to have a job where you’re able to interact with people who all have different motivations. It makes it also much easier to deal with different personas of individuals and know exactly where their mind is at when you are selling them a service, whether you work in sales or as a customer service representative.
If you have had early experience dealing with many different types of clients, it makes you client issues much easier since you can already predict how they will react and so on. Another good reason is that you will learn to understand what influences people to make decisions including their purchasing decisions. By having a job in one of these fields, either sales or customer service, it will help you be a better leader, manager and a product creator according to Chris Van Dusen. Considering this is a great idea for individuals who want to become an entrepreneur and for those who feel like they are missing something on their resume.
Daryl Green